Frequently Asked Questions
- Where do you ship from? We are pleased to offer our customers exceptional value and service, which is why we offer free worldwide shipping from our warehouses located in the United States, Australia, Germany, and Asia, subject to stock availability.
- What is your delivery time?
- United States: 5-12 business days
- Australia: 5-12 business days
- Canada: 5-12 business days
- New Zealand: 5-10 business days
- United Kingdom: 5-12 business days
- For other regions around the world, the delivery time can range from 7 to 15 business days, based on your specific location.
- Can I cancel my order after I've made a purchase? In the event that you request cancellation before your order has been shipped, we will promptly cancel it and issue a full refund. However, if your order has already been shipped, a returns procedure must be followed.
- Are my payments secure? Absolutely, your payments are completely safe and secure. We process credit card payments through highly reliable payment gateways. Your personal information is always kept confidential and is never stored or retained.
